Qualifications

Professional Summary

  • 20+ years of experience across 10+ industry domains.
  • 500+ UX projects execution and oversight.
  • UX Leadership in UX projects oversight and building/managing world-class UX teams.
  • Hands-on UX Strategy, Research, & Design.
  • UX Center-Of-Excellence development by establishing Best Practices, Standards, & Design Systems.
  • Expertise in UX - AI - Agile integration for end-to-end design and development.

Educational background

  • PhD. Disseration in progress (Integrated Experience Design and Development Agile Software Framework).
    University of North Carolina, Charlotte, NC, USA.
  • Master of Science (Industrial Engineering - Human Factors & Usability) with Thesis.
    Clemson University, Clemson, South Carolina, USA.
  • Bachelor of Engineering (Industrial & Production).
    Silver Medalist - 2nd Rank in the University.
    Karnataka University, K. L. E. Society’s College of Engineering & Technology, Belgaum, INDIA.

Certifications

Star

Accolades & Leadership Qualities

  • Innovation Challenge 2021-2022 1st Place Award Winner @ Bank of America.
  • Gold and Silver Employee Recognition Award Winner on Initiatives @ Bank of America.
  • IBM Strategic Account Plan Program (ISAP) with Watson AI Integration - 2018 Gold Stevie Award for Innovative Collaborative Solution.
    Sr. UX Resercher & Designer on Team - Applied Design Thinking Process.
  • Vice President & Board Member (Aug 2018 - Aug 2020), Secretary (Aug 2015 - Aug 2017) of Non-Profit, ETCIC. - Volunteer / Elected Position.
  • "Champions Performance Award 2005" for consistent exceptional work performance throughout the year at CitiMortgage, Inc.
  • Jointly awarded "Employee of the 2nd Quarter 2005" at CitiMortgage, Inc.
  • 1st Prize, Spring 2003 Research Poster Competition, Clemson University, SC, USA.
  • Honorary Member, Alpha Pi Mu - Industrial Engineering Honor Society, USA.
  • Best project proposal, one of two best project proposals on "Evaluation and Improvement of the PCB Inspection Process."
    Done as a part of Human Factors in Quality Control course, Clemson University, SC, USA.
  • Silver Medalist - 2nd Rank, Bachelor of Engineering (Industrial and Production), Karnataka University, INDIA.
  • "Best Graduating Student of the Department" Award, Bachelor of Engineering, for the academic year 1999-2000.
  • Convenor, "Yantra' 00"- A National Level Technical Paper Presentation Contest held at K. L. E. Society's College of Engineering and Technology, Belgaum, INDIA.
  • 1st Prize, Technical Paper "Rapid Prototyping", at Acumen'99, A National Level Paper Contest, INDIA.
UX

End-to-End UX Skills

User Research

  • Discovery / Generative Research: Surveys, Interviews, Contextual Inquiries, Focus Groups, Listening Labs, Ethnographic Studies, Persona Creation, and Data Analysis.
  • Validation Research: Formative and Summative Usability Testing, A/B Usability Testing, Unmoderated and Moderated Studies, Qualitative, Quantitative and Mixed Method Research.

Analyses and Workshops

  • Needs Analysis, Task Analysis, Flowcharting, Storyboarding, Unified Modeling Language (UML) Diagraming, User Flow Diagrams, Service Blueprinting, Journey Mapping, Product and UX Road mapping, Ideation, Design Thinking, Card Sorting, Heuristic Evaluation, Expert Reviews, Cognitive Walkthroughs, Data Analysis, Competitive Benchmarking, Accessibility Review.

Designing

  • Wireframing, Interactive Prototyping, Low-fidelity to High-fidelity Mockups, Interface Design, Interaction Design, Information Design (Architecture, Visualization, Retrieval), Proof of Concept Designing, Visual Design

Design System Development and Management

  • Salesforce Lightning Design System, Helix Design Sytems, Google Material Design, Pega Cosmos / Constellation, Flutter, U.S. Web Design System (USWDS), and Organization's Proprietary Branding / Design Systems.

Methodologies

  • User-Centered Design, Design Thinking, 4 to 5 Day Design Sprints, Lean UX, Direct Capture of Objectives (DCO), SDLC - Waterfall, Agile, Scaled Agile Framework (SAFe), Scrum of Scrums.
Agile

Agile Process Skills

Certified Scrum Master

  • Facilitating Agile Ceremonies – Organizing and leading daily stand-ups, sprint planning, reviews, and retrospectives to ensure smooth team collaboration.
  • Removing Impediments – Identifying and eliminating obstacles that hinder team progress, ensuring efficiency and productivity.
  • Coaching the Team – Guiding team members in Agile best practices, fostering a culture of continuous improvement.
  • Promoting Agile Mindset – Encouraging transparency, adaptability, and collaboration within the team and organization.
  • Stakeholder Communication – Acting as a bridge between the development team and stakeholders, ensuring alignment on goals and expectations.

Certified Product Owner

  • Define and communicate the product vision to ensure alignment with business goals.
  • Manage and prioritize the product backlog to maximize value delivery.
  • Collaborate with stakeholders to gather requirements and refine user stories.
  • Work closely with development teams to ensure clear understanding of product needs.
  • Monitor progress, provide feedback, and adjust priorities based on evolving business needs.
Software Skills

Software Skills

Prototyping Tools

  • Figma, Sketch, Axure RP, Mural, Miro, iRise, Invision, MS Visio, MS PowerPoint.

User Research & Testing Tools

  • UserZoom, UserTesting.com, Qualtrics, Optimal Sort and Survey Monkey

Web Technology

  • Dreamweaver, MySQL, CSS, JavaScript, DHTML and HTML.

Graphics Design

  • Adobe Suite (Illustrator, Photoshop) Macromedia Suite (Fireworks), Canva.

Other Tools

  • MS Office Suite, MS Project, Rally, JIRA, Trello, Axure Dev Ops.

A quick learner of any tool.

Digital Work

Industry Domains

  • Banking & Finance - Consumer, Commercial, and Investment Banking
  • Auto, Home and Health Insurance
  • Healthcare
  • Manufacturing & Maintenance
  • Mailing & Postage
  • Information Technology
  • Retail
  • Telecommunication
  • Education